Responsible gambling

We want your time with Golisimo Casino to be safe, healthy and enjoyable. Gambling should be a form of entertainment, not a source of stress or harm. If you ever feel your play is becoming a problem, there are practical steps you can take right away and support available to help you regain control.

Responsible Gambling – Tools (Limits, Time‑Outs, Self‑Exclusion)

Golisimo Casino offers a range of account tools designed to help you manage how, when and how much you play. These features are easy to set up and can usually be activated immediately from your account settings or by contacting Customer Support.

Deposit limits – Set daily, weekly or monthly maximums for how much you can add to your account. Reductions take effect immediately; increases are subject to a short waiting period to encourage reflection.
Loss and wagering limits – Limit the amount you can lose or wager over a chosen period. These help you control spending independent of wins or losses.
Bet size limits – Cap the maximum stake per bet or spin to reduce the risk of large single losses.
Session time reminders (reality checks) – Receive an on‑screen reminder after a set time of continuous play so you can pause and reassess.
Short time‑outs – Take a temporary break from your account (for example 24 hours up to 30 days). Time‑outs are reversible after the selected period and are useful when you want an immediate pause.
Long self‑exclusion – Request a longer exclusion (for example six months or more, up to indefinite). During this period your account access is blocked and marketing communications are stopped.
Account closure and permanent self‑exclusion – For people who want a definitive end to their account access, full account closure and permanent exclusion are available.
Payment controls – Remove saved payment methods, use banking tools to block gambling transactions, or choose pre‑paid options to control access to funds.
VIP and promotion controls – Opt out of targeted marketing and promotional invitations if these increase the urge to play.

How to activate these tools

Visit your account Responsible Gambling section to set limits and reminders instantly.
Use live chat or email to ask Support to apply time‑outs, self‑exclusions, or to remove payment methods for you.
If verification is required, provide the requested documents promptly—this helps us apply protections without delay.

What to expect when limits or exclusions are in place

Limit reductions take effect straight away; increases usually include a cooling‑off period (for example 24 hours).
Self‑exclusion blocks access to your account and stops marketing messages.
During investigations for account safety, play and withdrawals may be temporarily restricted until checks are complete.

Responsible Gambling – Links to Support Organizations

If gambling is causing distress, there are supportive, confidential services that can help you and your loved ones. If you are in immediate danger or at risk of harming yourself, contact local emergency services right away.

Practical next steps

Contact Golisimo Casino Support — Tell us you want help: we can apply limits, time‑outs or self‑exclusion immediately and discuss further options.
Talk to someone you trust — A friend or family member can offer practical and emotional support.
Seek professional help — Consider confidential counselling, CBT or gambling‑specific treatment options available through local health services.
Financial advice — If finances are a concern, a trained debt or financial counsellor can help create a budget and manage debt safely.

How to find support near you

Contact your provincial problem‑gambling helpline or search for local non‑profit support services that specialise in gambling harm.
Look for counselling services and peer‑support groups that offer confidential, non‑judgmental support.
Use self‑assessment tools offered by health providers to gauge the severity of your gambling and guide next steps.

Warning signs that you might need help

Feeling anxious, restless or irritable when you try to stop gambling
Spending more time or money than you intended
Borrowing money, selling possessions, or chasing losses
Hiding gambling activity from friends or family
Neglecting work, study, family or other commitments
Relying on gambling as a way to cope with stress or negative feelings

If you recognise any of these signs, please take action today. Contact Golisimo Casino Support and consider a time‑out or self‑exclusion while you explore additional help. You do not have to manage this alone — confidential support is available and reaching out is a strong first step.

Golisimo Casino is committed to supporting responsible play. Our Customer Support team is available to discuss tools, answer questions in English and French, and help you implement the protections that suit you best.